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Posts Tagged ‘different’

Personally I firmly believe that achieving creativity and innovation in science and beyond requires diversity… of thought! If you agree with this statement, let’s see if I can maintain your attention (I know, merely hearing – again – the ‘Diversity’ word might have turned you off!)

From my experience, most of us are not intentionally biased, yet in the same time not immune to the various cultural influences that have shaped our choices, including whom we feel “comfortable” associating with in our personal and professional relationships, or whom we might subconsciously stereotype or avoid. Also from experience, the best way to “cure” this is to have the opportunity to interact directly and learn first-hand from people who are different, then, by engaging in a more sustained and purposeful interactions with those with whom we discover common interests – which in my experience always had a positively innovative effect on what ever problem was at hand. To get started, one can always find at least one common denominator with almost anybody else on this planet: whether it is some of the shared personal or professional experiences or interests, stage in life or career, common acquaintances, hobbies, etc. I can always talk to other parents about our kids, other scientists about their own experiments, or anybody about countries they live(d) in and I might have been fortunate to visit, etc., etc.

Let’s try to define diversity. Statistics related to diversity usually capture data in terms of the “visible” (explicit) differences between people, e.g., gender, race, ethnic background, orientation, so this is what we have to rely on in terms of citing numbers. While these characteristics constitute a strong basis for diversity, i.e., people with different life and educational experiences may be likely to think, be motivated and act differently, I will however submit that these do not tell the whole story. Personality traits also play a major role, e.g., some of us are more creative or more analytical, “big picture” or micromanager type, while other are more directive or sensitive, direct or indirect, etc. So while we might look very different we might think alike, or might look very similar but have a very different perspective and approach to problem solving. These characteristics, I believe very important in shaping interactions and results, remain less acknowledged probably because they are more difficult to measure (assess and capture). However, making a conscious effort to engage people who represent several of these is important in creating a strong innovative team characterized by diversity of thought! My favorite kind of “constructive interference“…

Coming back to statistics, recent numbers provide evidence that while the situation might be slightly improving, gaps continue to exist between the demographics of talent diversity both in the USA and all over the world, and the higher in the hierarchy the less of it. These differences are true both in academia and in the industry (see list of references, incl. articles from “The New York Times” and “The Economist” and several statistics). One of the top reasons identified for the gap is the lack of role models, i.e. having in senior/high-profile positions people with whom various minorities could identify themselves. Seems to me this is a typical “chicken and the egg” type of problem: can’t attract/groom diverse people unless they can have access to role models, and you can’t have role models unless you had groomed or attracted them to join… How could this diversity ball get rolling???

Three main avenues could be explored for finding “cures” for this potential issue:

  1. Official/Institutional initiatives: aimed at designing programs and allocating funds for education and operational support
  2. Grass roots initiatives: creating “spontaneous” support networks, that provide a critical mass
  3. Personal initiatives: “upstart” individuals willing to get started “alone”, learn all the hard lessons and then pass on the learnings to willing newer recruits.

Diversity is a wast subject so I will try to focus on just one of the facets captured by statistics and recently highlighted in a few articles, likely because it is still March the “women’s history month”. Here are some published and personal experiences related to the situation of women in the work place.

  1. In the category of “official” initiatives,The New York Times” writes about the current status of women faculty at Harvard, which had attracted a lot of attention not too long ago due to the remarks of then president Larry Summers who said: “there are issues of intrinsic aptitude, and particularly of the variability of aptitude,” which he said are reinforced by “lesser factors involving socialization and continuing discrimination.” By making this single comment, Summers helped with the status of women at Harvard more than could ever dreamed of! He single handedly brought so much public scrutiny that upon his resignation, Harvard appointed their first woman president (Dr. Drew Gilpin Faust) and instituted programs aimed at increasing representation of women faculty, specifically in previously seriously underrepresented scientific and engineering departments (for more details see original reference, below). The rest of academia and the private sector are not doing much better, especially in terms of women representation at the higher levels (see statistics for USA and Europe). In the USA, the Equal Employment Opportunity Commission is prohibiting employment discrimination, however this is not universally applicable (see link for details). European countries have similar programs and have been passing additional related laws that aim at the next level of employment equity, including mandating that 40% of the corporate board membership be female. An article recently published in “The Economist” points out these measures would address the symptom but not the cause: not enough professional women to choose from for leadership positions! The article emphasizes that the best way to ensure an increase in the number of women on boards is to take steps to enable access of more women to the right experiences down on the corporate ladder. As with everything else, the human “talent pipeline” needs to be strong to generate a great output. My personal view on such initiatives is the while very useful to “keep us honest” and provide financial incentives and support, they are many times not very popular, especially with those who can not identify with the need and or the potential bias.
  2. The “grass roots” networks are by contrast those people choose to create and support. A truly great support system is created by people who are “like” and “unlike”, whether in terms of personal or professional characteristics (real diversity!) but are willing to understand, learn to appreciate differences and help widely. A person “like” me is able to share with me similar experiences, their “pain” and their tried strategies and successful solutions. “Unlike” people and professionals can help me understand the others’ perspectives and approaches. These represent a great opportunity for all of us to prove we are not biased. Such support networks can provide access to information via various sources (the best is directly from willing mentors!!) but also connect individuals with other education and work opportunities, including identification of collaborators. Also from personal experiences, the best mentors were those whom I had personally identified and approached for help, not the ones who have been “designated” to me via official programs.  In an effort to create support opportunities, I have startedMy Lab Your Lab” , a global online scientist professional community whose essential mission is to enable member-driven support. We encourage our members to reach out to seek and offer assistance from and to all.
  3. In the personal support category, I include individuals who have the courage to join work teams which are constituted from essentially different people to learn how to “survive” and actually thrive among them – diversity goes both ways! These individuals can become agents of change and the heart of the talent diversity snowball that allows it to form and get bigger… I think this works best when they voluntarily assume that role, because it is not an easy thing to do, requiring courage, extra time and effort, potentially at the expense of other professional goals. However, rewards could be great both for the person and the work place that facilitates such efforts. This is a very important point: the work environment needs to be supportive. No matter how accomplished and willing to help, such individual efforts will lead nowhere, just as the soil needs to be prepared, or else even the most exceptional seed will not survive.

One of my proudest contribution to diversity is related to my experience as a female and “biomedical” (medicine) faculty member joining a graduate program at the Georgia Institute of Technology: 100% male and 100% engineering. I think it helped that I am generally “gender blind” myself in work situations and I had been already operating for several years in another male dominated field, the world of academic cardiology. Yet, the first thing I thought of (because it was so obvious!!) and articulated to the people who had hired me was: “Next I will help you recruit some great female faculty”. Indeed they were on board with it, and together we proceeded to attract and hire two more women. Within a couple of years we became the “go to” place for female graduate biomedical engineering candidates, to the point where by the time I moved several years later, the student graduating class was 100 % (!) female. When asked why they chose Georgia Tech over other potentially more established programs, our graduate female students said that seeing several female faculty in the program helped them envision the possibility of academic success and increased their confidence that they would be able to relate if needed. Our ‘girls’ did not turn out to actually request or need much gender-specific help from us, the mere existence of female faculty had worked! My take home lesson was that it was worth taking the risk to be the first “one of a kind,” and getting involved in supporting efforts to attract and build a basis for more diversity which in turn engendered positive change and innovation.

So, several ways we can all get this ball rolling!

References:
U.S. Equal Employment Opportunity Commission http://www.eeoc.gov/employers/index.cfm
Lewin, T: “Women Making Gains on Faculty at Harvard”, The New Your times, March 13, 2010 http://nyti.ms/9QZyyX
Schumpeter: “Skirting the issue: Imposing quotas for women in boardrooms tackles a symptom of discrimination, not the cause” The Economist, March 11,m 2010 http://bit.ly/9rs8VA
EUR (2009) She figures 2009: Statistics and Indicators on Gender Equality in Science http://bit.ly/4QWnk5. EUR 23856 EN EUR 23856 EN (160 p.)
Leadley J (2009) Women in US academic medicine: Statistics and Benchmarking Report 2008-2009 http://bit.ly/8mB3e6. (34 p.)
AWIS (The Association of Women in Science) web page with links to various data sets http://bit.ly/97O2nF
“The Scientist” salary survey by gender and ethnicity http://bit.ly/d81RKP

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Oral session at an AHA meeting (AHA picture)

Oral session at an AHA meeting (AHA picture)

This topic popped up as I was working on putting together my itinerary for the upcoming annual meeting of the American Heart Association (AHA). Conferences are especially stimulating for me, as they represent a great intersection of people and ideas. Some may say planning should not be a big deal after years of attending conferences; yet, I can still easily become overwhelmed by rich content gatherings that bring together more than 20,000 people. My zest becomes my biggest problem: it may seem that during any of the long days, I would profit from and enjoy being able to attend more than a half a dozen… simultaneous presentations! So here are some thoughts:

Knowledge/Content: putting together an action plan!

1. Browse topics and speakers ahead of time. I know, I have trouble making proper time for this beforehand, but it always ends up being the best strategy to make the most of my conferences. Postponing until close to departure never works, somehow fires that will need to be put out will always occur just as I am about to take off…

2. Define your strategy, i.e. main goal(s). Ask yourself “what is the most important thing I could bring back after this year’s conference?” Will I want to be able to say: a) “I learned the latest details about a specific project I am working on” b) “I had the opportunity to meet/follow the work of… (specific people/groups)” c) “I was able to check on a specific technology” or d) “I got a good sense of the ‘hot topics’/ future trends?” When in doubt, dig deeper into who/what will be available at this year’s conference, e.g. read abstracts, quickly Google subject/presenters. Learned from experience: frequently the title is more interesting than the content itself! Maybe including in your schedule some of each works best. If on the other hand, the main purpose is to present your own stuff, make sure you alert/invite the people who should hear it. And don’t forget to plan time to check on the room, equipment, or to talk to potentially interested people after the presentation.

3. Use all available scheduling tools to make your life easier (e.g., online planners, personal calendars, alerts, etc.) Prioritize the content, produce a plan/schedule, and find information fast and easily (even when your brain might be half numb).

4. Check on feasibility of reaching presentation locations – can you actually make it from one event to the next on your schedule? If not, have a plan B, could be even just take a quick break and regroup rather than frantically missing half of the next event.

5. Be flexible and nimble, not only in terms of running from one session to another, but if you find that an unexpected topic is capturing your imagination, go for it! You may catch up with the previously planned speaker or topic another time or way.

6. Avoid the “burn!” After a couple of busy conference days, this is to be expected, plan even more purposefully, including breaks. “Spice it up”: mix various formats, contents. Don’t give up easily on your daily exercise routine, unless you really get a lot of mileage walking from session to session. There is also a benefit from using different muscles, maybe use the chance of having a hotel pool to swim instead?

Attendees – interacting with people at meetings is as important as absorbing the content – make time for them! I found that while this is engrained into the business culture (see my previous post on the professional benefits of social interactions at conferences), this may not come naturally to many science or technology-oriented people.

1. Attend interactive sessions, e.g. posters, they usually allow more quality interactions than the plenary sessions. Match your content priority with the format (or… strategy with tactics!), i.e., poster sessions are best for digging into technical details with the presenters, oral/plenary sessions are better to get a bird’s eye view of trends or hear what others might say/ask about a topic .

2. Listen and ask lots of questions, but, please, please, not as a series of excruciatingly detailed questions after an oral presentation… Avoid being one of those people! You will not be making any friends as you will be wasting everybody else’s Q&A great opportunity by insisting on some detail you only are interested in, and you might publicly demonstrate being the last one still in the dark… Asking the presenter technical details after the session always works best.

3. Best opportunity to make contact with people whose work you have followed. One of my greatest thrills when I started going to international conferences was to put a face on a name I only knew from their scientific reports, likely equivalent to that felt by people meeting their Hollywood favorite stars. Schedule time with these people ahead of time (authors’ contact info is mandatory for published reports, or you can Google any academic), or just plan to be where they are likely to be during the meeting to do some “star-gazing.” Take the opportunity to introduce yourself, be very brief, unless invited to elaborate.

4. Re-connect and stay in touch: Use conferences as an opportunity to touch base with previous colleagues, collaborators, mentors, who now work in different locations. Most people feel safer spending the whole time huddling with their current buddies, but you can do that without having to travel. Schedule meetings that do not interfere too much with the “flow”, e.g. go see them by their poster, after their presentation, attend alumni events, or purposefully schedule coffee, lunch, drink, etc. You can use social networks (e.g., LinkedInTwitterMy Lab Your Lab) to signal you will be attending or send invites. Use these after the meeting to re-connect and stay in touch.

5. Network! Go beyond the “known,” make an effort to strike up a conversation with people you don’t know, even if they do not work in an area directly related you current interests. It is often the best opportunity to learn something truly new and come back with great ideas for novel projects. For instance, ask people what are they working on, what is the most exciting angle/topic to them? By doing this, I became aware of a lot of great concepts that I was then able to connect with my own areas of interest and I also identified new collaborators to help me apply them, similarly, a lot of people found me! An easy recipe for innovation. Don’t forget to exchange contact information. You can also “solidify” new connections by inviting people to become part of your professional network.

Did you have some good tips to share with us?

I probably forgot many tips, but a very important one I have to make sure I don’t forget before going back to refining my overloaded itinerary (and packing)… Wear comfortable shoes!

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We all probably have recollections of this kind of movie snippets: a dark saloon or tavern filled with smoke and locals. Doors open, enter the stranger. The silence and tension that follows can be cut with a knife… everybody is reaching for their gun… In contrast, in his book The Medici Effect, Johansson describes the convivial atmosphere in a tavern at the intersection of waterways bringing travelers from all over the world. They all share a common thing, they are all “strangers” eager to learn from the others’ and reveal their own diverse knowledge about new ways of doing things in distant lands. This reciprocal mental stimulation works as a great idea exchange. New ideas are afterward disseminated for implementation in faraway places.  What is different in the two settings and how do these examples relate to innovation?  

While there is a lot of current agreement that large, diverse groups are innovative, I did not find much said about the “stranger in a strange land” situation in relation to innovation. Maybe less striking, but equally disengaging can be an attempt to venture into unfamiliar intellectual territory, an area outside the boundaries for which one can offer widely accepted educational or professional credentials. This is especially hard when the person is a “lone stranger” facing a homogenous congregation, which shares an unlike professional past, or even just a different way of thinking. For instance, a previously well-recognized and respected expert can expect to receive mockery or total dismissal when offering an opinion in a gathering of specialists trained in a different discipline. Some of these “strangers” may be enthusiastic but inexperienced, yet others might be already recognized specialists in another field or corporation making a dramatic mid or late career change to join a long-established group. Their fresh perspectives are likely to be greeted with similar unwelcoming receptions. No wonder many people prefer to avoid stepping out of their comfort zone and they refrain from offering fresh perspectives.

What do we, the “natives”, stand to lose by not welcoming inputs from neophytes, is there a benefit to listening to someone who “does not have a clue”? Many!!! People who had different training and different experiences did not have a chance to learn about the “accepted” rules, hence they do not have preconceived ideas of what’s “right” or why “this would never work”. These people stun the domain experts by asking the question which we should all ask all the time: “Why not?!?”  Personally I like to call these people “fearless” and feel they deserve the kind of respect pioneers get.

My high opinion has been forged during the many years in which I have had the good fortune to work with bright people who were novices and/or came from very different backgrounds. Particularly fascinating for me was working with young engineers when tackling life science/medical problems (see article). These were obviously smart, well-educated people, but many could not even remember if they actually took biology back during high school, much like the saying: “engineers speak Greek, doctors speak Latin”. Yet, when presented with the request to solve a life science or medical problem, engineers turned in the most innovative solutions by applying their own style of thinking and tools (e.g., models and calculations using… yes, Greek symbols!), and by interjecting into the solution their previous, supposedly unrelated, knowledge. Efforts to engage engineers in medical innovation have been springing up everywhere, one I recently witnessed was The Ohio State Innaugural Engineering and Medicine Translational Symposium.

I decided it may be fitting to call someone an “alter-specialist”, as in the other specialist, while s/he engages in solving a problem normally considered outside her/his area of training/expertise. The alter-specialist did not have the chance to chose sides in following a camp of thought or another in the area of the problem (as the great majority of specialists trained in that field), thus can maintain an objective attitude toward facts found to relate to the problem’s subject matter. Furthermore, the alter-specialist has the capacity to access knowledge and processes that would not be applied to the problem at hand by the domain specialist. As soon as I had reassured them that it was not only completely safe, but actually preferable for them to do so, my young engineer collaborators would challenge my assumptions everyday. I also discovered it was important to immediately preface my interactions with the firm statement that there was “no such thing as a stupid question”, i.e., if a question can be formulated, then it just cannot be stupid ( as in “cogito, ergo sum”!).

The environment offered to the alter-specialist(s) is an essential feature enabling innovative problem solving. From problem formulation, to being able to guide the alter-specialists without imposing preconceived rules and ideas, with a constant attention to the mind-openness allowing to entertain what a domain expert could easily consider outlandish suggestions.

Importantly, I found many evidences that the apparently amazing success of the alter-specialist in providing innovative solutions is a reproducible event. For instance, I was pleased to read the data emerging from analyzing the success stories of the Innocentive platform.  Dr. Lakhani, who conducted the study, was cited by the New York Times to say that: “the further the problem was from the solver’s expertise, the more likely they were to solve it.”  A fine example of constructive interference! One could conclude that the alter-specialists were able to solve these though problems by using alternative approaches, naturally sheltered from the potential scrutiny of the domain specialist while working solo until the solution was crafted. More and more web based platforms seek to harness the power of “crowd-sourcing” for innovative problem solving and design.

Clearly, breakthrough innovation is generated by “strangers” willing to dive into solving somebody else’s problems. This, of course challenges the status quo in many ways, including how we normally accept input or recognize potential capabilities, the widely spread practice of recruiting people based on narrowly defined and accepted credentials, and is in turn calling for the innovation of such cookie-cutter worn-out processes.

Please DO interfere!

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